8ubd Privacy Policy

1 Introduction

8ubd operates an online sports betting and casino gaming platform primarily serving users in Bangladesh. We recognise that the personal data you provide to us is yours, and we take our responsibility to protect it with the seriousness it deserves. This Privacy Policy sets out a clear and honest account of our data practices so that you can make informed decisions about using the 8ubd platform.

This policy applies to all personal data collected through the 8ubd website, any mobile-optimised interface, customer support communications (including email and WhatsApp), and any promotional activities conducted by or on behalf of 8ubd. It applies equally to registered account holders and to visitors who have not yet created an account.

Where this policy refers to "personal data", it means any information that identifies you as an individual or that could reasonably be used in combination with other data to identify you. This includes information such as your name, email address, phone number, payment details, and device identifiers.

2 Data We Collect

2.1 Registration Data

When you create a 8ubd account, we collect the following information as part of the registration process:

• Full legal name as it appears on a government-issued identity document
• Date of birth (used to verify that you meet the 21+ age requirement)
• Email address
• Mobile number registered in Bangladesh
• Chosen username
• Residential address (city and district within Bangladesh)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to protect the integrity of the platform, 8ubd may request one or more of the following documents during the account verification process:

• National Identity Card (NID), passport, or driving licence
• Proof of address: a utility bill, bank statement, or official government correspondence dated within the last three months
• Confirmation of ownership of the payment account (bKash, Nagad, Rocket, or other) used for transactions

Document images submitted for KYC purposes are stored securely and accessed only by authorised compliance staff. They are not used for any purpose other than identity and address verification.

2.3 Financial Transaction Data

When you make a deposit or withdrawal, 8ubd records transaction amounts, timestamps, payment method identifiers (such as a masked bKash or Nagad account number), and transaction reference numbers. Full payment card numbers are never stored by 8ubd — card processing is handled by PCI-DSS compliant third-party payment processors.

2.4 Gameplay & Betting Data

We maintain a record of your betting and gaming activity on the platform, including wagers placed, games played, outcomes, and account balance history. This data is retained for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

2.5 Technical & Device Data

When you access the 8ubd platform, we automatically collect certain technical information, including:

• IP address and approximate geolocation derived from IP
• Browser type and version
• Operating system and device type
• Session duration and page interaction data
• Referring URL (the website or search result that directed you to 8ubd)

2.6 Communications Data

If you contact 8ubd via email, WhatsApp, or live chat, we retain a record of that communication including the content of messages, timestamps, and any attachments you provide. This is used to manage your support requests and to maintain an accurate account history.

3 How We Use Your Data

The table below summarises the primary purposes for which 8ubd processes your personal data and the corresponding category of data used for each purpose.

3.1 Marketing Communications

8ubd will only send you promotional emails or messages about bonuses, seasonal offers (such as Eid promotions or BPL betting specials), or new platform features if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw this consent at any time by updating your notification preferences within your account or by contacting [email protected].

4 Legal Basis for Processing

8ubd processes your personal data on one or more of the following legal grounds depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, identity verification obligations, and record-keeping requirements.
• Legitimate interests: Processing necessary to pursue 8ubd's legitimate business interests, such as fraud prevention, platform security, and analytics, provided those interests do not override your fundamental rights and freedoms.
• Consent: Processing carried out based on your freely given, specific, and informed consent — most commonly for promotional communications. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5 Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store certain preferences or session information. 8ubd uses cookies and similar tracking technologies (including local storage and session storage) to operate and improve the platform.

5.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit. The platform cannot operate properly without them.
• Functional cookies: Used to remember your preferences such as language settings, odds format, and display options so that you do not need to re-enter them on every visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the platform, including which pages are visited most frequently and where users exit the site. This data informs platform improvements.
• Security cookies: Used to detect and mitigate fraudulent activity, bot traffic, and other security threats to your account and the platform as a whole.

5.3 Managing Cookies

You may adjust your browser settings to refuse all or certain types of cookies. Note that disabling essential cookies will impair or prevent your ability to use the 8ubd platform. Disabling functional or analytics cookies will not affect your access but may reduce the quality of your experience. Instructions for managing cookies are available in the help documentation of all major browsers.

6 Data Sharing & Third Parties

6.1 Service Providers

8ubd engages certain trusted third-party service providers to support the operation of the platform. These providers may process your personal data on our behalf, strictly in accordance with our instructions and under binding contractual obligations that prohibit them from using your data for their own independent purposes. Categories of service providers include:

• Payment processors: Handling bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions securely
• Identity verification providers: Assisting with KYC document validation
• Cloud infrastructure providers: Hosting platform data on secure, encrypted servers
• Customer support tools: Enabling live chat and ticketing functionality
• Analytics platforms: Processing aggregated, anonymised usage data to support platform improvements

6.2 Game Providers

Casino and slot games on the 8ubd platform are supplied by third-party game studios including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical session data (such as a session token and account tier) necessary to load and operate their games within the 8ubd environment. They do not receive your full personal profile or payment details.

6.3 Legal Disclosures

8ubd may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or to protect the safety, rights, or property of 8ubd or its users. In all such cases, we will disclose only the minimum data required to satisfy the legal obligation.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the 8ubd business, personal data held by 8ubd may be transferred as part of that transaction. If such a transfer occurs, the receiving party will be required to honour the commitments made in this Privacy Policy, and you will be notified of any material change to the data controller.

7 Data Retention

8ubd retains your personal data for as long as your account is active and for a period after account closure sufficient to satisfy our legal, regulatory, and business obligations. The following general retention guidelines apply:

• Account and registration data: Retained for the lifetime of the account plus a minimum of five (5) years after account closure, in accordance with standard financial record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years to satisfy AML and financial compliance obligations.
• Customer support communications: Retained for three (3) years from the date of the last interaction in a given support thread.
• Technical and device data: Retained for up to twelve (12) months in identifiable form, after which it is aggregated and anonymised.
• Marketing preference data: Retained until you withdraw consent or request deletion, whichever comes first.

When data is no longer required for the purpose for which it was collected and no legal retention obligation applies, 8ubd will securely delete or permanently anonymise it.

8 Data Security

8ubd implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our security measures include:

• Encryption in transit: All data exchanged between your device and 8ubd servers is protected by 256-bit TLS encryption.
• Encryption at rest: Sensitive data fields including identity document references and payment identifiers are encrypted at rest using AES-256.
• Password hashing: Account passwords are stored as bcrypt hashes with per-account salt values. Plain-text passwords are never stored or accessible.
• Access controls: Internal access to personal data is restricted by role-based permissions. Staff access is logged and audited regularly.
• Infrastructure security: Platform servers are hosted in secure data centre environments with physical access controls, redundant power, and regular security audits.
• Fraud monitoring: Automated systems monitor account activity for patterns indicative of fraud, account takeover, or money laundering, with alerts routed to the compliance team for review.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 8ubd will notify affected users without undue delay and take all reasonable steps to contain and remediate the incident.

9 Your Rights Over Your Data

As a user of the 8ubd platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected]. We will respond within thirty (30) calendar days of receiving your request. In complex cases we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

• Right of access: You may request a copy of the personal data 8ubd holds about you, together with information about how it is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: You may request that we limit the ways in which we use your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a machine-readable copy of the data you have provided to us.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests where you believe your rights and freedoms override those interests.

10 Children & Minors

The 8ubd platform is strictly intended for adults aged 21 years and above. 8ubd does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the platform.

If 8ubd becomes aware that personal data has been collected from an individual under the age of 21 without verified parental consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on 8ubd, please contact us immediately at [email protected] with the relevant account details.

11 International Data Transfers

8ubd's primary infrastructure and data storage is designed to serve users in Bangladesh. In certain circumstances, personal data may be processed by service providers located outside Bangladesh — for example, cloud infrastructure providers operating internationally certified data centres. Where such transfers occur, 8ubd ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this policy.

Safeguards used for international transfers may include standard contractual clauses incorporated into agreements with service providers, binding corporate rules where applicable, or reliance on adequacy determinations where a receiving jurisdiction provides a comparable level of data protection. Details of the safeguards applied to any specific international transfer are available on written request.

12 Updates to This Policy

8ubd reviews this Privacy Policy periodically and will update it to reflect changes in our data practices, platform features, or applicable legal requirements. The "Last Updated" date at the top of this document indicates when the most recent review was completed.

Where changes are material — meaning they meaningfully alter your rights or 8ubd's data processing activities in a way that could affect you — we will notify you in advance by email to your registered address and/or by a prominent notice displayed upon your next login to the platform. We will give you a reasonable opportunity to review any material changes before they take effect.

For non-material amendments such as typographical corrections, clarifications that do not alter the substantive meaning of a clause, or updates to contact information, we may update the policy without advance notice. Continued use of the 8ubd platform after a policy update constitutes acceptance of the revised terms.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 8ubd handles your personal information, please contact us through the following channels. All communications should be sent in English.

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

Data rights requests submitted by email will receive an acknowledgment within two (2) business days and a full response within thirty (30) calendar days, as described in Section 9 above. For complex requests we will communicate any extension of that deadline promptly.